Lead Concierge

Description: POSITION: Lead Concierge REPORTS TO: Business Office Manager FLSA: Hourly OUR MISSION: We focus on providing genuine hospitality and five-star quality care.
POSITION SUMMARY: We are seeking a dynamic and customer-focused individual to join our team as a lead concierge.
As the primary point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring a memorable experience.
The lead concierge will oversee the concierge team, ensuring that they provide exemplary assistance and support to our guests.
Requirements: RESPONSIBILITIES: • Greet visitors seeking information about the property.
Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
Direct visitors to appropriate office or resident apartment.
• Responsible for assisting residents, family members, and guests with general requests.
• Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answers telephones, record and channel information.
• Displays knowledge of the services and programs and other pertinent information regarding the property.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Processing incoming mail.
Sort property mail and distribute mail to mailboxes.
• Maintains reception area in a neat and orderly fashion.
Ensure that reception desk and lobby has current property literature on display.
Ensure that lobby is free of excessive or outdated literature.
Ensure that coffee and/or refreshments are fresh and readily available.
• Performs clerical duties for property staff as directed by supervisor.
• As requested, provide assistance in the dining room serving resident meals.
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.
• Communicates any observed or suspected resident change of condition to a supervisory immediately.
• Maintains a safe work environment for all staff, residents and guests, following established safety standards.
Encourages teamwork through cooperative interactions with co-workers and other departments.
• Supports a positive and professional image through actions and dress.
• Performs other duties consistent with the position as assigned.
QUALIFICATIONS: • High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the general public.
• Knowledgeable of administrative practices, processes, and guidelines.
• Experience using computer software (Microsoft) • Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.
PHYSICAL QUALIFICATIONS: • Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside • Sit – sit infrequently • Lift - constantly 0-25 pounds • Carry - constantly 0-25 pounds • Push - constantly 0-25 pounds • Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available • Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis.
May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses • Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.