*Job Summary:*
As a Bilingual Patient Care Coordinator you will be the first point of contact for our patients so you have a vital role in helping create a warm and welcoming environment.
Responsibilities include pre-registration/scheduling, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
*Job Duties*
* Coordinates all aspects of patient scheduling, rescheduling, cancelling and managing appointments in a fashion that meets patient care needs and optimizes provider schedules.
.
* Manages multi-line telephone system (incoming and outgoing).
Following guidelines to identify and direct patient calls for scheduling, or to the appropriate department
* Performs eligibility checks on patients as necessary by telephone or electronically as appropriate.
* Verify active and contracted insurance coverage in multiple systems and/or educate patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
* Provides great customer service for internal and external customers requesting information related to pending authorizations, authorization process or other related issues.
* Requests, confirms and validates interpreter services.
*Competencies*
* Excellent customer service
* Computer skills
* Ability to read, understand and follow verbal and written instructions in both English and Spanish
* Ability to type and write clearly and correctly.
* Can establish and maintain effective working relationships with patients, employees and the public.
Can de-escalate difficult interactions.
* Seeks appropriate help from supervisor or clinical staff to solve problems when appropriate.
* Can multi-task and maintain professional demeanor in a busy practice environment
* Serves as a liaison between patients, physicians, and other support staff.
*Work environment*
Medical practice setting with office type workstation
Monday - Thursday 10:00 am - 3:00 pm, Friday 11:00am - 5:00 pm - Closed Saturday/Sunday
*Physical demands*
* Sitting, standing, and walking throughout the day.
* Stooping, bending and stretching for files and supplies.
* Using computer screen for long periods of time.
* Occasional lifting of files or paper weighing up to 20 pounds.
* Manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment.
* Occasional interruptions
*Travel*
Occasional travel to other BFOA locations (nothing exceeding 10 miles)
*Required education and experience*
* Bilingual Spanish speaking
* Minimum one-year medical office experience
* High School graduate or GED
* Job experience that demonstrates an understanding of medical terminology
* Prior job knowledge and use of electronic medical records (EMR)
* Previous switchboard experience
* WA State Insurance knowledge
* Familiarity with HIPAA and other health industry compliance standard
*Preferred education and experience*
* Additional medical office experience (2 to 5 years)
Job Type: Full-time
Pay: $17.
00 - $22.
00 per hour
Expected hours: 35 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work setting:
* In-person
* Office
Application Question(s):
* On a scale of 1-10, how familiar are you with the different types of Washington State insurances?
Experience:
* Multi-line phone systems: 1 year (Preferred)
Ability to Commute:
* Kennewick, WA 99336 (Preferred)
Work Location: In person
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