Residential Account Manager

SCOPE: Reporting to the Director of Inside Sales, the Residential Account Manager role will be a key role providing sales and customer service to our residential customers.
SIGNIFICANT ACTIVITIES & DELIVERABLES Manage current customer accounts as needed, including pricing, delivery fees, billing issues, etc.
Provide excellent customer service to ensure customer satisfaction Effectively communicate Christensen’s unique value proposition as leader in distributor market Stay current on industry trends within the residential market Utilize best-in-class software platforms like Salesforce and Salesloft.
io to communicate with customers LEADERSHIP & TEAM REACH Understand and live our Core Values SKILLS & QUALIFICATIONS 2+ years of experience in phone-based customer service and/or account management Proficient in Salesforce or similar CRM Excellent written & verbal communication skills Knowledge of related industries preferred, but not required BA/BS in Business or other related field preferred PHYSICAL & MENTAL DEMANDS Operates in a professional office environment.
Regularly required to stand, walk, sit for long periods of times, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
COMPANY OFFERED BENEFITS As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs.
A few elements of our benefit programs include: Health Insurance Benefits: Medical, Dental, Vision, plus Ancillary Plans.
Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
Company provided long term disability and up to $50,000 of life insurance.
401(k) plan with a generous company contribution.
Paid time off in addition to 7 company paid holidays.
Parental Leave Program.
Employee Assistance Program.
Employee Recognition Program.
Employee Referral Bonus Program.
SKILLS & QUALIFICATIONS 2+ years of experience in full-cycle inside sales and/or business development activities Proficient in Salesforce or similar CRM Excellent written & verbal communication skills Knowledge of related industries preferred, but not required BA/BS in Business or other related field preferred PHYSICAL & MENTAL DEMANDS Operates in a professional office environment.
Regularly required to stand, walk, sit for long periods of times, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.