Bryson Sales and Service of Washington is a family owned and operated full-line Blue Bird and Micro Bird bus dealership located in Washington State.
Bryson’s, established in 1969, is seeking a highly motivated person to join our Pasco team in the role of Branch Administrator Assistant.
The successful candidate will be a very detail-oriented, self-motivated, and personable individual.
The position is part-time, Monday through Friday with competitive wages.
We are a drug-free workplace and an equal opportunity employer.
JOB SUMMARY:
The Branch Administrator Assistant supports the Branch Administrator in processing paperwork, parts stock orders and part sales, plus helps accurately box parts, ship customer orders, and receive incoming goods.
RESPONSIBILITIES:
- Provides Parts Counter Sales Support
• Answer customer calls promptly, courteously, and professionally.
Monitor voicemail and email, returning all
messages promptly.
Direct calls, emails and messages to appropriate staff as needed.
• Assist customers in a consultative manner to provide the best parts solution for their needs.
• Translate the customer's needs into the parts/service needed and include all recommended parts.
• Record all necessary order information by creating a sales order on the computer.
• Consult with Parts Manager on prices as required.
• Authorize all returns from customers, issue Return Authorizations, and route all required paperwork to appropriate
departments.
• Gain proficiency in parts knowledge and continue growing as new products are introduced.
- Provides administrative/clerical support, including, but not limited to
• Copying, filing, data entry, order verification, letter/forms composition/editing and general basic support for the
branch.
• Research and resolve customer complaints, coordinating with other appropriate departments, as necessary.
• Monitor account activities of assigned customers and do follow-up calls and/or written notes as required.
• Manage front office responsibilities: ensure front office coverage during business hours, greet visitors, direct them
to appropriate staff member, answer inquiries from the public, manage incoming and outgoing mail, ensure office
equipment (non-computer) is working properly, office supplies are stocked, and maintain tidiness of common areas,
e.
g.
, lobby, breakroom.
• Maintain a consistent, professional, and positive customer service image when interacting with customers.
- Completes service department paperwork accurately, through closing step of repair
orders.
- Receives/ships parts, managing flow of parts inventory.
- Serves as communication link with main office.
- Perform other assigned duties on an occasional basis that are in the best interest of
the company and/or employee.
REQUIREMENTS:
- EXTREMELY accurate, organized and detail oriented.
- Able to successfully function in a fast paced, deadline driven environment.
- Excellent verbal and written communication skills.
- Friendly, courteous, and professional phone and in-person manner.
- Positive, “customer first” attitude.
- Ability to interact professionally across all departments within the company as well as
with customers, vendors, and general public.
- Capable of working independently and within a team
- Ability to plan, prioritize and complete projects within deadlines
- Knowledge of administrative and clerical procedures, including ability to navigate the
internet, and manage simple databases.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel)
- Able to learn and utilize RIMSS accounting software program
- Understanding of shipping/receiving and inventory processes.
- Understanding of workflow processes in service department.
- Punctuality and reliability are mandatory.
- Minimum of 1-year parts experience (does not need to be bus parts exp.
)
- Bus parts sales experience a plus
The position is part-time, Monday-Thursday.
All job offers are contingent upon passing a pre-employment drug test.
Whatsapp
