Hotel Front Office Manager

Front Office Manager We are seeking an ambitious, dependable, self-starting and customer service driven Front Office Manager to join our team! The candidate must have flexible availability that include working weekends and holidays.
SUMMARY The Front Office Manager is responsible for the operation of the Front Desk by directing, controlling and supervising Front Desk related resources to ensure the best possible guest satisfaction, associate morale, standards, training, & profit.
BENEFITS $500 hiring bonus after 90 days of employment with a satisfactory review.
Insurance after 60 days of full time employment.
Vacation hours after 90 days of employment.
Sick time hours after 90 days of employment.
Hotel discounts at Marriott Brand Hotels.
ESSENTIAL JOB FUNCTIONS Responsibilities Supervise & coordinate the activities of the Front Desk and Night Audit.
Working shifts as needed to ensure front office operation going smoothly.
Interview & hire Front Desk related staff as needed and provide the necessary job specific orientation & training.
Recommend or initiate personnel actions such as promotions, transfers, discharges, and disciplinary measures.
Analyze and resolve work problems or assist associates in solving work related issues.
Maintain and improve guest service & courtesy control programs according to Company & brand standards.
Ensure every effort is made to attain the best possible average rate and room occupancy.
Ensure all Front Desk personnel are trained in proper credit policies & procedures to minimize bad debt and other related issues.
Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution.
Responsible for meeting spaces rental booking and arrangement and other definite sales turned over to operation follow ups.
Working correspondingly with Sales, F&B and Housekeeping departments.
Other and all duties, projects, and tasks as assigned by General Manager.
Requirements Proven hotel front office management experience Working knowledge of various computer software programs (MS Office, Excel, etc) Ability to spot and resolve problems efficiently.
Mastery in delegating multiple tasks Communication and leadership skills Ability to manage personnel and meet financial targets Guest oriented and service minded Minimum required: High School Diploma or Equivalent Minimum required: Excellent communication skills in Reading, Writing, Speaking and Listening in English.
Must be available to working Weekdays, Weekends, Holidays, day shifts, night shifts, overnight shifts when required.
COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics Customer Service – Manages difficult or emotional customer situations.
Responds promptly to customer need; Responds to requests for service and assistance Interpersonal – Maintains confidentiality Oral Communication –Responds well to questions; Demonstrates group presentations skills Team Work – Contributes to building a positive team spirit Written Communication – Writes clearly and informatively; Able to read and interpret written information • Delegation – Delegates work assignments; Provides recognition for results Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support – Follows policies and procedures including, but not limited to, dress code policies Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings on time Initiative – Asks for and offers help when needed Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
Planning/Organizing – Prioritizes and plans work activities Professionalism, - Treats others with respect and consideration regardless of their status or position Quality – Looks for ways to improve and promote quality Quantity – Strives to increase productivity Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time.
Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 35-50 pounds each.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.