*General Description of Work:* This position provides and oversees guest services at the Center for Women and Children, ensuring each guest is treated with dignity, respect and trauma-informed care.
*Duties & Responsibilities:*
The Guest Services Manager is responsible for:
* Conducting and/or assisting in the shelter intake process which includes learning guest stories, assisting them with intake forms, reviewing guidelines, conducting UAs, and providing Center resource and environment orientation.
* Engaging guests in weekly case management, providing support and accountability in meeting their personal goals and living in community.
* Collaborating with other staff, volunteers, and community partners to bring resources and support to Center guests.
* Informing/advising the team regarding guest progress and recommendations and document guest progress in Mission Tracker.
* Work closely with the Center Director on potential referral and transition of Emergency Shelter guests into the Residential Recovery Program.
* Assist guests transitioning out of the CAC.
* Participating in weekly Women & Children Services meetings and staff meetings.
* Assisting in educating the public on homelessness and the challenges homeless families face.
* Assisting Center Director with representing the CAC at events and presentations.
* Other duties as assigned.
*Qualifications:*
* Two years of relevant experience preferred.
* Knowledge of or willingness to learn about issues related to homelessness such as; mental health disorders, substance use disorders, and the effects of trauma.
* Strong interpersonal skills; including ability to diffuse conflict, maintain composure, and treat all guests and staff with dignity and respect.
* Ability to create an environment that instills value in those who reside at the CAC and promotes transformational growth.
*Knowledge, Skills & Abilities:*
* Excellent initiative, communication, and time management skills.
* Calmness when addressing upsetting or unusual behavior.
* Ability to meet people where they are and support them in their goals.
* Ability to encourage others while holding them accountable to their responsibilities.
*Personal Attributes & Values:*
* Committed to leading through a relational philosophy of grace and truth.
* Maintains a high level of integrity, confidentiality, professional boundaries, and ethical behavior
*Applicants provide two professional references and one or more personal references.
*
Job Type: Full-time
Pay: $18.
00 - $22.
00 per hour
Benefits:
* Health insurance
* Paid time off
* Retirement plan
Schedule:
* 8 hour shift
* Day shift
* On call
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Walla Walla, WA 99362: Relocate before starting work (Required)
Work Location: In person
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