Affordable Community Director - Non-Exempt-REF2662N

Company Description *Multifamily Property Management* Job Description The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)).
Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals.
Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).
Minimum Pay Rate (hourly) - $28 Maximum Pay Rate (hourly) - $30 *DUTIES AND RESPONSIBILITIES* *1.
Client Relations* * Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
*2.
Communication* * Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
* Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
*3.
Employee Management* * Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
* Ensure all open positions are filled in a timely manner.
* Ensure all employees maintain compliance with various department requirements.
*4.
Leasing/Occupancy* * Maintain occupancy levels as established by owner/budget expectations.
* Oversee and exhibit professional leasing techniques.
* Ensure completion of the monthly Market Surveys and analysis.
* Develop and implement advertising and marketing strategies for the apartment community as needed.
* Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
* Ensure that all online marketing sources are updated (e.
g.
, Craigslist) daily.
* Promote positive resident/management relations, to retain desirable residents.
Place customer need requests and follow up as number one priority.
* Develop and oversee the implementation of resident retention programs.
* Ensure the safety, comfort and privacy of all property residents.
* Ensure move-in orientation is completed consistently with new residents.
*5.
Revenue Management* * Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
* Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
* Participating in the development of and managing to the approved operating budget.
* Accurately processing vendor invoices and managing accounting month end.
* Comply with periodic financial reporting requirements e.
g.
, petty cash, mileage reimbursement, and variance reporting.
*6.
Reporting and Document Management * * Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
* Responsible for the daily integrity and confidentiality of resident files.
* Ensure that documents and reporting systems are maintained, updated, and organized.
* Meet all periodic reporting requirements e.
g.
, Month End, Weekly Reports, Collection/Eviction Files etc.
.
* Assist in budget preparation and delivery.
*7.
Risk Management* * Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
* Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
* React calmly and professionally in emergency, emotional and/or stressful situations.
* Maintain current permit, licensing, and inspection requirements.
* Maintain compliance with OSHA requirements.
*8.
Facility Maintenance * * Assist residents with reporting of maintenance needs.
* Document facility and maintenance needs and ensure timely completion.
* Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
* Follow up on maintenance requests to promote resident communication and satisfaction.
*9.
Other* * Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
* Comply with all Fair Housing Laws and FPI policies and procedures.
* Promote a professional image by adhering to FPI Management's Dress Code Policy.
* Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
* Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.
).
* Perform any and all functions as directed by the supervisor, including special project assistance.
Qualifications *Minimum Requirements:* * Must have a minimum of 2 years' experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
* Affordable Housing Accreditation (e.
g.
: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs.
* Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
* High School diploma or equivalency certificate required.
College degree in a relatable field preferred, but not required.
* *May Require a Valid Driver's License, as well as:* a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
* Must be proficient in speaking, reading, and writing in English.
* Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
*Skills Required:* * Yieldstar * Yardi * Weblisters * On-Site * Microsoft Word * Microsoft Excel * Knock * Craigslist * Adobe Acrobat * Google Mail (GMail) * Google Drive * Internet Use * Basic Computer Skills * Customer Service * Management Additional information *ESSENTIAL ATTRIBUTES* * Embracing and exemplifying our *HEART* core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
* Positive influencing, interpersonal, and communication skills are essential.
*Why look at FPI for your next career step?* We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members.
We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career.
Come join Team FPI! *EEO/EVerify Statements* FPI Management is an Equal Opportunity Employer.
All qualified applicants are encouraged to apply.
FPI Management participates in the E-Verify program.
Job Type: Full-time Pay: $28.
00 - $30.
00 per hour Benefits: * 401(k) * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Day shift * Monday to Friday * On call * Weekends as needed Ability to Relocate: * Kennewick, WA 99336: Relocate before starting work (Required) Work Location: In person