Area Housekeeping Manager

Full-time Exempt position.
This position will oversee the Housekeeping department at two properties (Oxford Suites Hermiston & Oxford Suites Pendleton).
POSITION SUMMARY: The primary responsibility of the Area Executive Housekeeping Manager is to oversee the housekeeping operations of two properties within our hotel portfolio.
This position will collaborate closely with existing housekeeping leadership teams to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency.
As the Area Executive Housekeeping Manager, you will play a key role in developing and implementing strategies to enhance housekeeping services across both properties.
This role requires strong leadership skills, attention to detail, and a deep understanding of hospitality industry standards.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Strategic Planning and Coordination (30%): Develop and implement a unified housekeeping strategy aligning with organizational goals.
Collaborate with on-site housekeeping managers for effective coordination and execution.
Foster open communication channels between the area office and individual hotel housekeeping teams.
Collaborate with other department heads to address cross-functional challenges and ensure seamless operations.
Collaborate with on-site managers to develop and manage housekeeping budgets for each hotel.
Monitor expenses, identify cost-saving opportunities, and provide guidance on budgetary matters.
Optimize staffing levels and resource allocation based on occupancy rates and property-specific needs.
Coordinate with on-site managers to address resource requirements and challenges.
Standardization of Processes (30%): Ensure adherence to standardized housekeeping procedures and policies across all hotels.
Facilitate training sessions to address variations in processes and standards.
Manage relationships with vendors for cleaning supplies and amenities at the area level.
Work with on-site managers to negotiate contracts and ensure timely procurement.
Provide support and resources for ongoing training and development initiatives led by on-site housekeeping leadership.
Facilitate sharing of best practices and industry trends among the housekeeping teams.
Drive a culture of continuous improvement by encouraging feedback and implementing changes to enhance housekeeping operations.
Performance Analysis and Improvement (15%): Analyze housekeeping performance metrics from each hotel.
Work with on-site managers to identify improvement opportunities and implement strategies.
Quality Assurance and Guest Satisfaction Management (15%): Monitor and ensure consistent quality of cleanliness and maintenance in guest rooms and public spaces.
Collaborate with on-site managers to conduct regular inspections and address issues promptly.
Oversee the resolution of guest concerns related to housekeeping across all hotels.
Work with on-site managers to implement corrective actions and ensure high levels of guest satisfaction.
Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services.
Coordinate with frond desk, maintenance staff and General Manager on things requiring attention.
Participate in MOD program.
May drive company van.
Other duties as necessary.
COMPETENCIES Company Character – Supports company vision and values Coaching/Developing Others - Spends sufficient time "managing," establishes clear expectations, monitors performance and gives feedback.
Customer Focus – Ably discovers, understands and meets needs of customers and business partners Detail Orientation – Is accurate and methodical when following processes and instructions Innovation - Creative, offers new ideas, risk taker, amenable to change Managerial Focus – Establishes clear expectations, monitors performance and gives feedback Strategic Skills - Able to devise, define and outline constructive strategies.
Stress Management – Exhibits self-awareness and self-control in pressure situations Team Orientation – Works cooperatively with others, assisting voluntarily Time Management – Does most important, guest-related work first EDUCATION & EXPERIENCE High School Diploma or GED preferred Housekeeping / cleaning services experience required 5+ years of management experience preferred Hospitality / hotel work experience preferred JOB REQUIREMENTS Proof of eligibility to work in the United States Ability to work a flexible schedule including evening, weekends and holidays Reliable and consistent attendance PHYSICAL REQUIREMENTS Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both inside and outside in a variety of weather conditions The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This policy applies to all terms and conditions of employment.
We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.