Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.
KEY DUTIES AND RESPONSIBILITIES
Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
Serve as point of contact to receive billing and customer claims
Handle escalated customer issues and validate the claims
Coordinate with Operations to meet on-time turnaround goals
Partner with Operations to prepare regular reports of customer activity
Conduct root cause assessment to proactively improve customer services month over month
ADDITIONAL DUTIES AND RESPONSIBILITIES
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
3 years customer service experience in warehousing and/or distribution environment
Excellent verbal and written communication skills with the ability to interact with internal and external customers
Excellent problem-solving skills and attention to detail
Proficient computer skills, including Microsoft Office Suite
Must be able to lift a minimum of 20 lbs.
/9 kgs.
; weight may be more dependent upon facility
Ability to work a flexible work schedule and shift, including weekends if needed
Pay Range:$53,200.
00 - $89,775.
00
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements.
Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry.
We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business.
Working at Lineage is energizing and enjoyable.
We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.
Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401 retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
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